Frequently Asked Questions
How will our relationship work?
At Chelmsford Cleaners, we don’t believe in locking you into a contract. Instead, payment is made on a per-visit basis, giving you the freedom to choose our services whenever you need them. Our focus is on earning your trust and loyalty through consistently meeting your needs, not through long-term commitments. We value your honest feedback, so feel free to share your thoughts at any time – your input helps us continue to improve our service and ensures we’re always delivering the best possible results.
Who will clean my home?
Your home will typically be cleaned by a team of two fully trained, professional cleaners from Chelmsford Cleaners. For your security and peace of mind, our uniformed staff are fully insured, including a fidelity guarantee, which reflects the care we take in selecting trustworthy, high-quality team members. You can also rest assured that there are no concerns about tax or national insurance.
While in your home, our cleaners are not permitted to eat, smoke, or use any of your appliances. Our cleaning practices and training are carefully designed to ensure compliance with all relevant health and safety regulations, prioritizing your home’s safety and cleanliness at all times.
What will Chalmsford cleaning do in my home?
Our free in-home estimate helps us understand your specific cleaning needs and expectations. In addition to any special requests you may have, our comprehensive cleaning service includes dusting skirting boards, pictures, lampshades, knick-knacks, window sills, furniture, and light fittings. We also remove cobwebs, vacuum throughout, wipe cupboard fronts, wash floors, and thoroughly clean kitchens and bathrooms to leave your home spotless.
At what time will the maid team be in my home?
Our standard working hours are Monday to Friday, from 8:30 AM to 5:30 PM. While we are unable to provide an exact time for your service, we can often accommodate a morning or afternoon preference. Rest assured, we make every effort to meet your scheduling needs and ensure your satisfaction.
Do I need to provide any cleaning equipment or supplies?
If you hold the keys to my house who will have access to them?
The Chelmsford Cleaners Franchise Owner and the Route Manager responsible for cleaning your home are the only individuals who have access to your keys. For added security, each set of keys is identified by a unique code number, with the reference kept separate and confidential from the keys themselves.
Do I have to do anything before my house is cleaned?
We kindly ask that you spend a few minutes tidying up where necessary before our team arrives. This allows us to focus all of our time on cleaning, ensuring you get the best value for your cleaning service.
How do I pay for the service?
For regular cleaning services, most Chelmsford Cleaners Franchise Owners will set up automated recurring payments using your debit or credit card. VAT is applied to each clean, and a VAT receipt can be provided upon request. For one-off or occasional cleans, a minimum 50% deposit is required at the time of booking.
What happens if my scheduled cleaning service falls on a statutory holiday?
If needed, we will contact you to make alternative arrangements.
What if I do not want cleaning to be done while I am away on holiday?
Please contact your local Chelmsford Cleaners office as soon as possible, ideally giving us at least seven working days’ notice, but no less than two working days, to make any changes to your cleaning schedule. If we do not receive prior notice, we will be obliged to charge the full price for the clean as originally scheduled.
How do I arrange special requests, changes or cancellations?
Please contact your local Chelmsford Cleaners office, ideally with at least seven working days’ notice, but no less than two working days, if you need to cancel or reschedule. If less than two working days’ notice is given, a minimum fee of 50% of the clean price will apply.
What if something gets broken when my home is cleaned?
We treat your home with the utmost care and attention. However, if anything is accidentally damaged or broken during our cleaning, we will leave a note and contact you as soon as possible. We will do our best to repair or replace the item if it cannot be fixed.