Frequently Asked Questions
How will our relationship work?
At Chelmsford Cleaners, we don’t believe in locking you into a contract. Instead, payment is made on a per-visit basis, giving you the freedom to choose our services whenever you need them. Our focus is on earning your trust and loyalty through consistently meeting your needs, not through long-term commitments. We value your honest feedback, so feel free to share your thoughts at any time – your input helps us continue to improve our service and ensures we’re always delivering the best possible results.
Who will clean my home?
Two employees, insured, and DBS checked, and fully briefed.
What will Chalmsford cleaning do in my home?
Our free in-home estimate helps us understand your specific cleaning needs and expectations. In addition to any special requests you may have, our comprehensive cleaning service includes dusting skirting boards, pictures, lampshades, knick-knacks, window sills, furniture, and light fittings. We also remove cobwebs, vacuum throughout, wipe cupboard fronts, wash floors, and thoroughly clean kitchens and bathrooms to leave your home spotless.
What time will my home be visited?
We generally operate Monday to Friday, from 8.00 to 5.30. Timing can be discussed and agreed before hand, so as to accommodate your wishes.
Do I need to provide any cleaning equipment or supplies?
No, we provide all required materials and equipment. We understand that you may want us to use some or all of your own materials or equipment, which is not an issue.
If you hold the keys to my house who will have access to them?
Do I have to do anything before my house is cleaned?
We kindly ask that you spend a few minutes tidying up where necessary before our team arrives. This allows us to focus all of our time on cleaning, ensuring you get the best value for your cleaning service.